{
  "id": "whd_9c5e6f7a8b9c40a18293a4b5c6d7e8f2",
  "type": "campaign.canceled",
  "created_at": "2026-10-26T06:00:00.000Z",
  "data": {
    "campaign": {
      "id": "cmp_7c1d2e3f4a5b4c6d8e9f0a1b2c3d4e5f",
      "tenant_id": "ten_credfin",
      "name": "Credfin pre-due Nov",
      "description": "EMI due 5 Nov",
      "status": "canceled",
      "input_type": "csv",
      "agent": {
        "id": "agt_credfin_predue_m",
        "name": "Credfin pre-due (Hindi, male)"
      },
      "agent_contract": {
        "required_variables": [
          "borrower_first_name",
          "emi_amount",
          "due_date"
        ],
        "optional_variables": [
          "lender_name"
        ],
        "default_variables": {
          "lender_name": "Credfin"
        },
        "post_call_variables": [
          {
            "name": "payment_date",
            "type": "date",
            "description": "Date the customer said they will pay",
            "options": []
          },
          {
            "name": "callback_at",
            "type": "datetime",
            "description": "When the customer asked to be called back",
            "options": []
          }
        ],
        "outcomes": [
          "confirmed_on_time",
          "paid_early",
          "callback_scheduled",
          "do_not_call",
          "wrong_number",
          "refused",
          "not_reached"
        ],
        "read_at": "2026-10-24T05:00:00.000Z"
      },
      "goal": {
        "outcomes": [
          "confirmed_on_time",
          "paid_early"
        ],
        "label": "Confirmed or paid"
      },
      "variables": {
        "static": {
          "lender_name": "Credfin"
        }
      },
      "csv": {
        "phone_column": "phone_number",
        "mapping": {
          "borrower_first_name": "Name",
          "emi_amount": "EMI"
        },
        "external_id_column": "loan_id"
      },
      "schedule": {
        "start_date": "2026-10-26",
        "end_date": "2026-11-05",
        "timezone": "Asia/Kolkata",
        "time_window_enabled": true,
        "daily_start_time": "09:00",
        "daily_end_time": "18:00",
        "active_days": [
          "monday",
          "tuesday",
          "wednesday",
          "thursday",
          "friday"
        ]
      },
      "execution": {
        "max_concurrency": 20,
        "max_attempts": 3,
        "dnc_enabled": true,
        "reschedule_enabled": true,
        "dial_first_attempt_immediately": false,
        "skip_duplicates": true,
        "skip_invalid_phones": true,
        "budget_micros": 5000000000,
        "pause_reason": null,
        "pause_details": null
      },
      "attempts": [
        {
          "attempt_number": 1,
          "day": 1,
          "start_time": "10:00",
          "instant_redial": true,
          "instant_redial_delay_minutes": 5,
          "instant_redial_on_statuses": [
            "no_answer",
            "busy"
          ],
          "conditions": {}
        },
        {
          "attempt_number": 2,
          "day": 1,
          "start_time": "16:00",
          "instant_redial": false,
          "instant_redial_delay_minutes": 0,
          "instant_redial_on_statuses": [],
          "conditions": {
            "previous_status_in": [
              "no_answer",
              "busy"
            ]
          }
        },
        {
          "attempt_number": 3,
          "day": 2,
          "start_time": "11:00",
          "instant_redial": false,
          "instant_redial_delay_minutes": 0,
          "instant_redial_on_statuses": [],
          "conditions": {}
        }
      ],
      "retry": {
        "retry_on_no_answer": true,
        "retry_on_busy": true,
        "retry_on_short_call": true,
        "short_call_threshold_seconds": 10,
        "retry_delay_minutes": 30,
        "insight_based_retry_conditions": []
      },
      "outcome_rules": {
        "do_not_call": [
          "do_not_call"
        ],
        "callback": [
          "callback_scheduled"
        ],
        "wrong_number": [
          "wrong_number"
        ],
        "callback_variable": "callback_at"
      },
      "metadata": {
        "portfolio": "nov-predue"
      },
      "counts": {
        "total": 1200,
        "pending": 0,
        "calling": 0,
        "completed": 431,
        "exhausted": 25,
        "closed": 732,
        "skipped": 12
      },
      "results": {
        "success": 286,
        "wrong_number": 24,
        "final_outcome": 121,
        "exhausted": 25,
        "end_date": 0,
        "do_not_call": 6,
        "paid": 6,
        "canceled": 720,
        "invalid_phone": 7,
        "duplicate": 3,
        "missing_variables": 2
      },
      "success_rate": 24.1,
      "spend": {
        "amount_micros": 1840000000,
        "status": "pending",
        "calls": 412,
        "budget_micros": 5000000000
      },
      "collected": {
        "amount_micros": 91480000000,
        "events": 20
      },
      "window": {
        "open_now": true,
        "closes_at": "2026-10-26T12:30:00.000Z",
        "next_open_at": null
      },
      "pause_reason": null,
      "pause_details": null,
      "test_report": {
        "status": "passed_with_warnings",
        "ran_at": "2026-10-25T10:00:00.000Z",
        "checks": [
          {
            "id": "agent",
            "level": "ok",
            "title": "Agent",
            "detail": "Credfin pre-due (Hindi, male) is active."
          },
          {
            "id": "numbers",
            "level": "ok",
            "title": "Outbound numbers",
            "detail": "2 usable numbers."
          },
          {
            "id": "goal",
            "level": "ok",
            "title": "Goal",
            "detail": "Success: confirmed_on_time, paid_early."
          },
          {
            "id": "records",
            "level": "ok",
            "title": "Records",
            "detail": "1188 of 1200 records will be called."
          },
          {
            "id": "skipped",
            "level": "warning",
            "title": "Skipped records",
            "detail": "12 (1%) will not be called: 7 invalid phone, 3 duplicate, 2 missing variables."
          },
          {
            "id": "dnc",
            "level": "warning",
            "title": "Do-not-call list",
            "detail": "4 records are on the do-not-call list and will be closed."
          },
          {
            "id": "window",
            "level": "ok",
            "title": "Calling hours",
            "detail": "First calls possible 2026-10-26 09:00 (Asia/Kolkata)."
          },
          {
            "id": "ladder",
            "level": "ok",
            "title": "Attempt ladder",
            "detail": "3 attempts per record."
          },
          {
            "id": "capacity",
            "level": "ok",
            "title": "Capacity",
            "detail": "About 2138 attempts, roughly 3.6 calling hours at 20 parallel calls."
          }
        ],
        "timeline": [
          {
            "attempt_number": 1,
            "at": "2026-10-26T04:30:00.000Z",
            "local": "2026-10-26 10:00",
            "note": "day 1 from 10:00; redials 5 min later on no_answer, busy"
          },
          {
            "attempt_number": 2,
            "at": "2026-10-26T10:30:00.000Z",
            "local": "2026-10-26 16:00",
            "note": "day 1 from 16:00; only if its conditions hold"
          },
          {
            "attempt_number": 3,
            "at": "2026-10-27T05:30:00.000Z",
            "local": "2026-10-27 11:00",
            "note": "day 2 from 11:00"
          }
        ],
        "samples": [
          {
            "phone": "+9198XXXXXX01",
            "variables": {
              "borrower_first_name": "Ravi",
              "emi_amount": "4574",
              "due_date": "2026-11-05",
              "lender_name": "Credfin"
            }
          }
        ],
        "estimate": {
          "records": 1188,
          "expected_attempts": 2138,
          "calls_per_hour": 600,
          "open_hours": 81,
          "hours_needed": 3.6,
          "fits_schedule": true
        }
      },
      "locked": true,
      "actions": [
        "duplicate"
      ],
      "duplicated_from": null,
      "launched_at": "2026-10-25T09:55:00.000Z",
      "tested_at": "2026-10-25T10:00:00.000Z",
      "locked_at": "2026-10-26T04:30:05.000Z",
      "started_at": "2026-10-26T04:30:00.000Z",
      "paused_at": null,
      "completed_at": null,
      "canceled_at": "2026-10-26T06:00:00.000Z",
      "created_at": "2026-10-24T05:00:00.000Z",
      "updated_at": "2026-10-26T06:00:00.000Z"
    }
  }
}